1win lucky Jet Privacy Policy

1win Lucky Jet website collects personal information that users provide directly or that is generated through the use of its online services. This may include:

• Full name and date of birth;
• Email address and phone number;
• Residential address and proof of identity documents;
• Financial and payment information;
• Device identifiers, IP address, and browsing behaviour on the platform;
• Correspondence and support interaction records.

Personal data is collected for the following purposes:

• To verify user identity and comply with Know Your Customer (KYC) requirements;
• To facilitate account registration, management, and transaction processing;
• To deliver and improve the quality of online services offered;
• To meet legal and regulatory obligations applicable in India;
• To prevent fraud, money laundering, and other unlawful activity.

1win applies technical and organisational safeguards to protect personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest;
• Restricted internal access based on roles and responsibilities;
• Regular security audits and vulnerability assessments;
• Secure data storage systems with access controls.

All users have the following rights with respect to their personal data:

• Right to Access. Users may request a copy of the personal information held about them;
• Right to Correction. Users may request that inaccurate or incomplete data be corrected;
• Right to Deletion. Users may request the removal of their personal data, subject to legal retention obligations;
• Right to Withdraw Consent. Users may withdraw consent for data processing at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

This policy is aligned with applicable Indian laws governing data protection and information technology, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and evolving data protection regulations in India.

• To create, manage, and maintain user accounts;
• To verify identity and process registration requests;
• To respond to user queries, complaints, and support requests.

• To facilitate deposits, withdrawals, and other financial transactions;
• To detect and prevent fraudulent or unauthorised payment activity;
• To maintain accurate records of all account-related transactions.

• To monitor platform performance and resolve technical issues;
• To develop new features based on usage patterns and user feedback;
• To conduct internal research and quality assessments.

• To send users promotional offers, updates, and relevant announcements, where consent has been provided;
• To personalise content and recommendations based on user preferences;
• Users may opt out of marketing communications at any time by contacting support or using the unsubscribe option in any communication received.

• To analyse aggregated usage data for platform optimisation;
• To understand user behaviour and improve navigation and functionality.

• To fulfil obligations under applicable Indian laws and regulatory requirements;
• To cooperate with government authorities, courts, or law enforcement when lawfully required;
• To enforce the Terms and Conditions and other applicable policies.

Users may request access to the personal information held about them at any time. To do so, users may contact the support team through the official communication channels listed on the platform. Upon verification of identity, 1win will provide the requested information within a reasonable timeframe.

If any personal information is found to be inaccurate, outdated, or incomplete, users have the right to request a correction. Updates may be made by:

• Submitting a correction request through the user account settings;
• Contacting the customer support team directly with the relevant details.

Users may request the deletion of their personal information. Such requests will be assessed against applicable legal and regulatory retention obligations. Where data must be retained for compliance purposes, users will be informed accordingly. Data that is no longer required will be deleted or anonymised in a secure manner.

By registering and using the services offered on the platform, users acknowledge and consent to:

• Security verification checks carried out by 1win or authorised third parties as part of identity and fraud prevention procedures;
• The processing of payment data by authorised payment service providers for the purpose of completing financial transactions.

1win does not have the technical capability to independently verify the age of every user without the submission of valid identity documents. Users are required to confirm their age during registration. Where there is a reasonable ground to suspect that a user may be under 18 years of age, the account may be suspended pending verification.

1win does not knowingly collect or process personal information belonging to individuals under the age of 18. If a parent or legal guardian becomes aware that their child has registered on the platform or submitted personal data without authorisation, they are requested to contact the support team immediately.

Upon receipt of a verified parental or guardian request, 1win will:

• Review the reported account without undue delay;
• Delete all personal data associated with the minor’s account;
• Terminate access to the account permanently.

Parents and guardians are encouraged to monitor their children’s online activity to prevent unauthorised use of online gaming and gambling websites.

Personal information collected through the platform may be transferred to, stored in, or processed in countries other than India, specifically in jurisdictions where 1win’s operational partners, service providers, or affiliated entities are located. These transfers are necessary for the provision of the services available on the platform.

By accessing and using the platform, users expressly consent to the transfer of their personal data to other countries as described in this section. This includes territories that may have different data protection laws from those applicable in India.

1win requires all third-party partners and service providers who handle personal data on its behalf to maintain appropriate confidentiality and security standards. Contractual and technical measures are in place to ensure that personal information transferred internationally receives a comparable level of protection to that applied within India.

This disclaimer applies from the moment a user accepts this Privacy Policy, whether through:

• Explicit acceptance via a checkbox, digital signature, or confirmation button during registration;
• Continued use of the platform following notification of the policy;
• Any other form of accession or agreement recognised under applicable law.

• 1win does not warrant that the platform will be free from all technical errors or interruptions at all times;
• The operator is not liable for any loss or damage arising from the misuse of personal data by a third party where such misuse is beyond the reasonable control of 1win;
• Nothing in this policy limits any rights that users may have under applicable Indian consumer protection or data protection legislation.

This document may be updated periodically. Users will be notified of significant changes where reasonably practicable. Continued use of the platform following such updates constitutes acceptance of the revised policy.

Cookies are small text files stored on a user’s device when they visit a website. They allow the platform to recognise the user’s device on subsequent visits and remember certain preferences or interactions.

1win uses cookies for the following purposes:

• Statistical Analysis. To collect aggregated data on how users interact with the platform, including pages visited, time spent, and navigation paths;
• Behavioural Analysis. To understand user behaviour and identify patterns that can be used to improve the platform experience;
• Personalisation. To remember user preferences and display content that is relevant to individual usage patterns;
• Platform Improvement. To identify technical issues, test new features, and optimise overall website performance.

Cookies used by the platform are retained for a period of up to one year from the date they are set, unless deleted earlier by the user.

Users may manage or disable cookies through their browser settings. Please note that disabling certain cookies may affect the functionality of the platform, and some services may not operate as intended. For guidance on managing cookies, users are advised to refer to their browser’s help documentation.

Use of the platform constitutes full and unconditional acceptance of this policy in its entirety. This includes all sections relating to data collection, processing, storage, transfer, and user rights as described in this document.

In the event of any inconsistency or conflict between previous versions of this Privacy Policy and the current version, the current version shall prevail. Users are advised to review this document periodically to remain informed of any updates.

If a user does not agree to any part of this Privacy Policy, they should discontinue use of the platform and contact the support team to submit a data deletion request. Continued use of the platform following any published update to this policy will be considered acceptance of the updated terms.

Personal information may be shared with third parties under specific, lawful circumstances. These include:

• Legal Obligations. When disclosure is required by applicable Indian law, court order, or regulatory authority;
• Dispute Resolution. When personal information is necessary to investigate, prevent, or resolve a dispute involving the user or the platform;
• Contractual Requirements. When disclosure is required as part of an agreement with a service provider or partner who supports the delivery of platform services.

Where third-party recipients are listed or identifiable on the platform, users are encouraged to review the privacy practices of those parties directly. Where a third party is not individually listed, users will be informed of the purpose and scope of any data sharing before it occurs, to the extent permitted by law.

By submitting personal information and using the services available on the platform, users consent to the sharing of their data with third parties as described in this section. This consent is an integral part of the user’s agreement to this Privacy Policy.

1win takes reasonable steps to ensure that third parties who receive personal data are bound by confidentiality obligations and data protection standards consistent with those applied by 1win.

Third-party websites operate under their own privacy policies and data handling practices, which are entirely independent of this Privacy Policy. 1win has no control over the content, data practices, or security measures of any external website.

1win is not responsible for the collection, use, or disclosure of personal information by any third-party website that a user visits through a link on the platform. Users access such external websites entirely at their own risk.

Users are advised to exercise caution when navigating away from the platform. Before submitting any personal information on a third-party website, users should review that website’s privacy policy and satisfy themselves that their data will be handled appropriately. If in doubt, users should refrain from providing personal information on external platforms.